Terms and conditions
The information in the programs are fixed and confirmed, they only can change in next circumstances.
*when changes are clearly given thru e -mail to the traveler before signing the contract
*if after the contract there was a written agreement with both party’s
*the travel agent have to change the route because of, landslide, strike etc , and have to change the program
The client is obligated to take care for Visa’s and need to have a valid international passport, what is valid for at least 6 month after his travels. The passport also need to have minimum 2 empty pages for entree and exit stamps. He is responsible for the medical part , vaccinations and need to have a good health before starting the trip. When the traveler gives us wrong information, concerning passport number, for example in reservation on incatrail/ the traveler have to pay the extra cost to change all the documents.
This statement is valid as a contract
The in the contract agreed price is fixed with all the services described in the program. The client have to read and accept. After this, the form is valid as contract
The price in the contract can be in EURO or DOLLAR
The price in the contract is Fixed. The price only can change iff the price is in EURO and the exchange rate change. if 1 Euro go below 1 USD from the moment of reservation till departure, there will be modification in the price.
Only when different agree in the reservation voucher, the cliënt have to pay 40% of the total amount in advance as deposit .The rest he have to pay 5 weeks before departure. If the client reserve 1 month before departure he have to pay the total amount directly. This only in packet and group tours. In Incatrail reservations the client pay the other 60 % 1 or 2 days before departure on the trek in Cash USD at our office in Cusco. If you use credit card for the 60 %, there is 5,5 % extra cost
The client can give before departure his tour Packet to another person. This person have to agree our rules and have to sign a new contract. The client have to inform Southamericaplanet as soon as possible if there are any changes. The client and the new person have to pay al the costs that Southamericaplanet makes to make these changes + the balance amount of the tour.
This is not possible for the Incatrail/ flight and traintickets. In those items its impossible to change date of departure, Name or Passport number , there is no refund of trainticket and trekking permits. If the client cancel from reservation to 16 days before the start of the trekking. The client have to pay 312 usd each person for cancellation on the trail 4 days and 269 usd each to cancel the 2 days incatrail, 15 days before departure or on the trail there is no refund possible ! The trekking is in an international group (between 4 and 16 persons in the group), any problem as strike, late departure are nor the responsibility of Southamericalanet, it is an adventures trek
If the client ask to make changes in his program, Southamerica planet can ask extra money to make these changes.
-if before departure Southamerica planet have to change the program, or can not compleet a part of the tour, than southamerica planet need to inform the cliënt as soon as possible. Than the cliënt have the right to break with the contract if the client don,t accept the changes. Southamerica planet only can charge the cost they already made .
-The client need to inform Southamericaplanet as soon as possible about his decision
-When the client accept the changes , than he have to sign a new contract, with the additional changes added and the new price
-When the client don’t accept the changes, than Southamericaplanet and the client search for an acceptable financial solution
If Southamerica planet BEFORE the tour starts, the tour cancel for special reason like war, nature disaster, strikes. Than Southamerica planet shall refund the money back to the cliënt, less the cost he already made to start on this trip. While on the tour, we have to cancel for the same reason, there is no refund possible .
When there are circumstances on the tour that we have to change the program different than the contract, for any reason, like safety of the cliënt, strike of transport, roadblock. We search for an alternative, to please the client. The extra cost for changing the program and continue the tour, are always for the cliënt. We are not responsible for strikes or nature disaster.
The cliënt always have the right to break the contract parts of totally. When the traveler decide for any reason, to break the contract, he have to pay the cost southamerica planet made to organize his tour.
The cliënt is obligated to have a good travel insurance. We are not responsible for damage in car accidents or on trekking. That,s why we obligate every client to have a good travel insurance.
The amount the client have to pay to break the contract can be maximal the total price of the booked tour.
The travel agent is responsible for providing the tour reserved as in the contract with all the things discrived in the Tour. Also responsible for the services provided thru other agencies.
The traveler is responsible for any damage to hotels, material and tents during the trekking, material provided to the client and have to pay the extra cost to repair again.
The client is totally responsible for his own luggage or personal things. Southamerica planet never is responsible for theft in hotels or transport or during a trekking . The travel agent need to help the client to solve this problem. Southamerica planet is not responsible for accidents in buses or on the street. Travelers are obligated to have a good travel insurance before arriving to South america.
Complains before the trip you need to report as soon as possible.
If there are Complains during the client have to contact directly to the office of Southamerica planet in Cusco at tel nr 0051 84 251145.That Southamerica planet is able to solve the problem as soon as possible. At our office in Cusco you can find the Libro de reclamos.
If the office didn’t solve the complain, than the client have to fil in a form, when he arrive in Cusco at the office, so we can search together for the best solution. Complains who are not written at the office in Cusco or thru e-mail during your tour, we don’t accept after the tour .
The client declare that Southamerica Planet and his workers never can be put responsible for any damage of the human body or dead after participating adventures sports like mountain biking, mountain climbing, trekking, buggy’s canyoning and rafting or any other tour. Also any damage of the body afterwards or after the tour is not our responsibility.
A reservation, only is confirmed after we received the obligated 40 % deposit
if the client buy flights, local or internacional flights, in a tour or individual, there is no refund of the flight, ones emitted the tickets. The Airlines can charge some extra Fuel charge before departure. Depending on the international oil market prices.
if clients travel to the jungle , or to Machu Picchu, or to islands at Titicaca, or do jeeptour 3 days Uyuni , you have to leave your big suitcase in he hotel, and just travel with a smal day pack, just with the things you need for the short stay outside of the hotel. The big pack stay safe at the left luggage store in each hotel.
Cancellation of packages and round trips from reservation till 56 days before departure cost 15% of the total amount. Cancellation between 56 and 42 days before departure cost 30% of the total amount, from 42 to 28 days before departure cost 50%, from 28 to 14 days before departure cost 75% and from 14 to 10 days before departure wil cost 90% from the total amount. If you cancel within 9 days before departure you will have to pay 100 % and there is no refund. so we advice you to take a good insurance. Ones flights, national or internacional flights are emitted and we have the digital tickets, there is NO refund of the flights. For Incatrail ones we did buy the permits, there is no refund in Permits. Traintickets charge changing fee. We charge cancellation fee for trekking permit + Tax + porters of 312 Usd for the 4 days and 2 days Inca trail 269 usd when client cancel, from the moment of reservation til 16 Days before the trek , from 15 days before and during the incatrail, there is no refund possible!
Southamericaplanet + America trek sac are part from the Amazing holidays group
Policy of Protection of Personal Data in accordance with Peruvian Law No. 29733
Southamerica planet – America trek declares that it has a firm commitment to the protection, security and privacy of users. The personal information that Southamericaplanet collects about its customers is used in order to contact you if necessary. Southamericaplanet does not collect personal information about its customers for other purposes than those stated, nor does it sell, negotiate or rent personal information to any organization.
We only use your personal information (name, phone number and email address) for purchase, sale or confirmation of the reservations you request. The personal information that you register on our website is available in a secure system and is not available to the public. You can exercise at any time the right of cancellation of the information in accordance with Peruvian Law No. 29733
Art 24 milieu-impact
We only leave our footprint behind and travel with respect for nature, but also respect for customs and local traditions – cultures. Protecting and preserving nature is everyone’s job. Recycle where necessary, limit the use of water and electricity. Do not leave plastic, paper and other waste behind, but recycle them in the designated collection points.
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